Our Guarantee:
If your order is incorrect or damaged, please notify us immediately at 317-257-2900 or email info@charlesmayer.com. Do not accept delivery if package looks damaged and please keep all original packaging. Customer satisfaction is a priority at Charles Mayer & Company, if you are not satisfied with your purchase contact us within 14 business days. Merchandise must be in unused condition and have original boxes/packaging.
Customization/Gifts:
Complimentary gift wrapping is available. Please contact us at 888-281-2394 or email info@charlesmayer.com to have your merchandise gift wrapped and your personal enclosure gift card. If sent directly to the recipient, pricing information will be excluded.
Charles Mayer & Company also offers various gifts options that can be engraved or customized. Add that special touch to your gift or award with a personal message, monogram/initials, or logo. Please contact us with your special requests.
Shipping/Handling Policy:
All shipments are through UPS Ground. Please allow 1-2 weeks for domestic products. We will contact you for the estimated shipping time on products that are manufactured overseas. For rush or express shipping, please call customer service at 888-281-2394 Monday-Friday 10am-5:30pm, Saturday 10am-5pm EST. Merchandise that is in-stock will be shipped within three business days. Due to much of our merchandise being made by hand, if a delay should occur we will notify you immediately.
Return Policy:
At Charles Mayer & Company, we want you to be pleased with your purchase.
- Exchanges, refunds, or replacements will be given for merchandise returned with a receipt within 14 days of purchase. Please allow two weeks to receive your refund.
- Store credit at the current price will be issued for merchandise returned after 14 days or merchandise without a proof of purchase.
- All customized gift sales (e.g., engraving & corporate gifts) are a final sale.
- Special orders and sale items are a final sale. Special orders include any order placed with a manufacturer on your behalf.
Warnings:
Customer based in California: PROP 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of lead crystal will expose you to lead- a chemical known to the State of California to cause birth defects or other reproductive harm.
